Privacy Policy
At SUNAR Creative Ltd. (“Midnight Handmade”),
we are committed to protecting the privacy and security of our customers and
site visitors, including you. The Midnight Handmade team members are customers
themselves, both of Midnight and other Internet sites. We therefore fully appreciate and respect the
importance of data privacy and security on the Internet.
We believe you should feel both informed and
empowered when it comes to our handling and usage of your information. This notice therefore explains:
what information we collect when you’re using
any Midnight Handmade website or app, or when you’re communicating with us;
why we collect that information;
how we may then use that information;
how we share that information;
how long we keep your information, and how we
protect it whilst we have it;
what we won’t do with your information; and
what choice and options you have to control
your information.
So you only need to look in one place to find
out all you need to know, this notice covers all Midnight Handmade websites,
apps and services. That includes the
midnighthandmade.com site, all our international sites, the Midnight Handmade
mobile site, the Midnight Handmade iOS and Android applications, Midnight
Handmade platform technology, and all other Midnight Handmade websites, apps,
developer platforms and other products and services (collectively Midnight
Handmade).
Because we’re an online fashion and
accessories destination, the wording does have to get a little technical at
times. But we’ve done our best to try to
explain things as clearly as we can.
We’re unlikely to have done this perfectly though, so we’re always happy
to take any questions, comments or suggestions relating to this notice. Just contact our team if you’d like to
discuss this with us.
Our over-arching
data principles
Everything we do relating to your information
is covered by the following over-arching data principles:
Your information belongs to you, not us – you
should be able to control it, and you should know about, and be comfortable
with, everything that we do with your information;
We will only collect, keep, use and share
your information either (a) for genuine business purposes that we’ve explained
clearly to you and that you haven’t objected to, or (b) where we’re legally required
to do so – and as soon as those purposes have been fully achieved, we will
delete your information;
We will be as clear and open as we can with
you on what information we collect, why we collect it and how we use it, so you
are informed and able to make decisions to control your information in the ways
you’re comfortable with;
As long as we have your information, we will
keep it up to date and protect it as if it was our own sensitive information,
using appropriate security safeguards, having kept on top of and appropriately
taken into account the latest industry standards and best practice.
How do we collect
information about you?
In any interaction you may have with Midnight
Handmade, we collect information in three possible ways:
1. When you directly give it to us (“Directly
Provided Data”)
When you sign up for our site, or any time
you visit Midnight Handmade, or purchase our products, or communicate with us,
you may choose to voluntarily give us certain information – for example, by
filling in text boxes, or clicking on active buttons on our side, like ‘Add to
Bag’. All this information requires a
direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain from
other accounts (“User Authorised Data”)
Depending on your settings or the privacy
policies for other online services, you may give us permission to obtain
information from your account with those other services. For example, social media is an important part
of how Midnight Handmade interacts with our customers.You may give us
permission to access your information in that social media channel or in other
services. Or if you’re using Midnight
Handmade on your mobile, you can also choose to provide us with location
data. The information we obtain from
those services does depend on your settings for that service or their privacy
policies. So you should always regularly
check what those are.
3. When our systems collect information or
data as you use our websites or apps, or use websites or apps that are
connected to Midnight handmade (“System Collected Data”)
These days, whenever you use a website, app,
or other Internet service, there’s certain information that gets created and
recorded automatically by the IT systems necessary to operate that site, app or
service. The same is true when you use our websites, apps and services. For example:
(a)
when accessing Midnight Handmade, we use “cookies” (a small text file
sent by your computer each time you visit our website, unique to your Midnight
Handmade account or your browser) to make it easier for you to use Midnight
Handmade, improve your shopping experience with us or so we can record log data
relating to the pages you viewed and activities you carried out during your
visit. For example, we may use cookies
to store your language preferences or other Midnight Handmade settings, so you
don‘t have to set them up every time you visit Midnight Handmade. These cookies may be “session” cookies (that
last until you close your browser) or “persistent” cookies (that last until you
or your browser deletes them). Some of the cookies we use are directly
associated with your Midnight Handmade account (relating to things like the
email address you gave us), and other cookies are not. There are more details on our cookie usage
below; or
(b)
In addition, the type of device you’re using to access Midnight Handmade
and the settings on that device may provide us with information about your
device, including what type of device it is, what specific device you have,
what operating system you’re using, what your device settings are, and why a
crash has happened. What information we can be provided with depends on what
type of device you’re using and its settings. For example, different types of
information are available depending on whether you’re using a Mac or a PC, or an
iPhone or an Android phone. Your device manufacturer or operating system
provider will have more details about what information your device makes
available to us.
What information do we collect about you, why
do we collect it and what do we do with it?
We need to answer this question first at the
headline level, before looking at specifics.
At the headline level, we collect two types
of information:
“personally identifiable” information (meaning
it can be used to specifically identify you); or
“non-personally identifiable” information
(meaning it relates to you but can’t be used to specifically identify you i.e.
anonymous data like your unique Midnight Handmade customer number).
When explaining the specific information we
collect about you, we will endeavour to confirm which is “personally
identifiable” and which is “non-personally identifiable” on the other.
The easiest way to explain the specific
information we collect about you is to look at every different point of
interaction you may have with Midnight Handmade, as we collect different
information at different points in your user or customer journey with Midnight
Handmade. These interaction points
include the following:
Browsing our site;
Saving an item;
Registering on Midnight Handmade;
Logging into Midnight Handmade once
registered;
Making a purchase from Midnight Handmade
(i.e. adding to bag, checking out and completing a purchase);
Contacting Midnight Handmade Customer Care,
either about an order or for any other reason;
Clicking on Midnight Handmade banners,
hyperlinks or plugins.
Set out below is an explanation of what
information we collect at each of these interaction points, along with
confirmation of (a) whether you directly give it to us, or we collect it with
your permission, or whether it is collected by our technical systems; and (b)
whether it is “personally identifiable”
information or “non-personally identifiable” information:
Browsing Midnight handmade: irrespective of
whether you are logged in when on Midnight Handmade, we use cookies and code
which is embedded in our systems to gather and record certain System Collected
Data regarding the visitors to the site, such as:
the IP address of the computer or the proxy
server that you use to access Midnight Handmade – this is personally
identifiable information;
The type of device used to access our
Services, your computer operating system details and settings, your type of web
browser and your settings for that browser, the name of your ISP, (if you are
accessing Midnight Handmade using a mobile device) your mobile device, your
mobile operating system, your mobile device identifier provided by your mobile
device operating system, and location data (if you have that functionality set
up) and other general device or systems information – this is non-personally
identifiable information;
statistical information and log data about
number of visits to certain pages on the site (e.g. the home page); the pages
you viewed and activities you carried out during your visit; the date and time
of your visit; the duration of an individual page view, the paths taken by
visitors through the site – this is also non-personally identifiable
information.
If you are logged in on Midnight Handmade
when browsing, a cookie on your device will also identify you, and record and
associate all of this non-personally identifiable usage information and log
data with your account.
Saving items Midnight handmade: irrespective
of whether you are logged in when on Midnight Handmade, we use cookies and code
which is embedded in our systems to gather and record certain Directly Provided
Data every time you click the button to save an item on Midnight Handmade. That Directly Provided Data relates to the
identity, size and other product attributes of the item you’ve saved, so that
item can then be displayed in your ‘Saved Items’ list until the end of that
visit or until you remove it from your ‘Saved Items’ list during that visit. This is non-personally identifiable
information. If you are logged in on
Midnight Handmade or log in during that same visit, the non-personally
identifiable information relating to that saved item will be associated with
your account, so that it is then displayed in your ‘Saved Items’ list for the
next 60 days or until you remove it from your ‘Saved Items’ list (if earlier).
Registering on Midnight handmade: In order to
place an order with Midnight Handmade, you need to create an account with us
and become a registered user. It is not
possible to place an order without being logged in on Midnight Handmade. To create an account and register with us,
you need to provide us with at least the following Directly Provided Data, all
of which will be personally identifiable information:
your name;
your email address;
a password;
your mobile phone number.
After you create an account and register with
us, you can then choose to provide further information about yourself during
the registration process (for example, your gender and location). Which you must provide us with at least your
name, email address and/or mobile number, and a password. Any further information you provide to us at
this stage will also Directly Provided Data, all of which will be personally
identifiable information.
When you create an account and register with
us,Midnight Handmade will keep that Directly Provided Data for as long as you
are registered with us, so that we can then use it to identify you by your
Midnight Handmade profile, to operate all the systems (such as delivery
systems) to enable you to place an order to purchase products from Midnight
Handmade, and to offer you a personalized, relevant experience on Midnight
Handmade.
Logging into Midnight handmade: Once registered, if you wish to log in, you
will need to input your email address and password again, which is Directly
Provided Data and personally identifiable information. This will be matched to the up-to-date
Directly Provided Data of the same type associated with your account to confirm
your identity, and to enable you to place an order to purchase products from
Midnight Handmade.
Purchasing from Midnight handmade: To purchase products from Midnight Handmade,
you will need to do the following:
click the relevant button on the site to add
the product(s) to your bag – at which point our systems will collect this
Directly Provided Data relating to the identity, size and other product
attributes of the item(s) you’ve added, so the item(s) can then be displayed in
your ‘Bag’ until the end of that visit.
This is non-personally identifiable information;
be logged in (see above for an explanation of
the information required to do that);
select certain options relating to the
delivery of the products you wish to order – our systems will collect this
Directly Provided Data relating to your delivery selections in order to be able
to fulfil and deliver your products to you by your required delivery method,
should you complete your order. This is
non-personally identifiable information;
input certain details relating to your credit
card, or log-in details for certain other payment systems, such as PayPal. This Directly Provided Data will be collected
by our systems, so we can take the required payment for the products you wish
to purchase, should you complete your order.
These details are personally identifiable information.
To complete your order, you finally need to
click the relevant button to ‘Place Order’.
When we have this Directly Provided Data, we will record the full
details of the completed order in our systems for as long as you are registered
with us, so we can (a) fulfil and deliver your order, (b) add it to your order
history and have a record of your purchases in order to deal with any queries
you may have or process any returns you may wish to make, and (c) include it
within the financial records of our business transactions. This is all personally identifiable
information provided by you.
Contacting Midnight handmade Customer
Care: if you contact our customer care
department for any reason (for example when you submit a question using the Ask
a Question or Help Form), irrespective of which of the available communication
channels you use to contact us, we will record the contact and collect all
applicable information relating to the contact.
Details of the contact with you will be both Directly Provided Data and
personally identifiable information, which we will then:
keep and use to help us categorise your
specific question or contact, respond to it, and, if applicable, investigate,
deal with and resolve any issue or incident, and
keep for so long as you are registered with
us so we have a history of all of our communications with you, any issues you
may have had with us, and what we did to resolve those issues or incidents,
which we can then use to ensure that we deal with any further contacts
appropriately.
Using or interacting with Midnight handmade
social media channels: When you use or interact with any of our social media
channels (like Facebook and Instagram ), we may collect, record and retain
certain System Collected Data and User Authorised Data regarding your
activities on those social media channels, such as the frequency of your
visits. For example, if you choose to
use the Facebook “like” button to indicate you like any of our pages or apps,
or if you tag any of your social media contacts or link to them in any content
you post, we will record this information.
This is most like to be non-personally identifiable information but may
also include personally identifiable information depending upon your settings
with those channels. Any content you
put or add on any of our social media channels will be Directly Provided Data,
which may be personally identifiable information depending upon the
content. We will collect, record and use
that content and any other information you provide when putting or adding it to
any of our social media channels (including any information that you have
permitted those social media channels to share with us or that is allowed by
your user settings on those sites).
Finally, any additional information about you
that you need to provide when you use a particular social media channel or app
will be explained in the terms and conditions for that app.
Clicking on Midnight handmade emails,
banners, hyperlinks or plugins: if you view or click on emails that we have
sent you, or on banners, hyperlinks or plugins we have placed on our website or
other websites, both the fact that you have done so , as well as the address of
the site you were on when you did so, will be Directly Provided Data that we
will record. This is all non-personally identifiable information. We will use this information to track and
analyse how successful those emails, banners, hyperlinks or plugins are in
engaging with you.We are constantly innovating to improve Midnight handmade and
the Services, which means we may create new ways to collect information from
you. If we do, we’ll tell you about any
new information we are collecting through updates to this notice.
How may we use your
information?
We collect all of this information from you
for a number of different purposes, which we want you to understand – all of
these purposes apply wherever Midnight handmade does business, including
countries outside your own. A number of
specific uses for specific data is already detailed above. But we often need to use lots of different types
of information or data collectively in order for Midnight handmade to work and
in order to be able to provide the Services to you. These more fundamental purposes include the
collective use of your information:
To ensure that our site’s content is presented
as effectively as possible for you, and to enable you to participate in
interactive features of our site, when you choose to do so - for example by
providing you with more customised services and a more customised experience on
Midnight handmade through things like language-specific profile pages, updates,
and content, news, style advice and/or recommendations relevant to you to
customise your experience on Midnight handmade.
To set up, and manage your account, so you
can place orders, so we can provide our products and services to you, so we can
make sure that the items you order get to you (and get there on time!), so we
can communicate with you about your orders and your account, so we can track
potential problems and trends, and customise our support responses to better
serve you – basically, this relates to the nuts and bolts of our online retail
business. It’s everything involved in
putting the products on the website, so you can browse them and then order
them, and so we can then deliver them to you and answer any questions or
queries you may have. These are all the things that make Midnight handmade tick
– and that get you looking good in your choice of our products!
To ensure that our users are genuine and to
ensure that we are paid for goods that we despatch – for example, by using
personal information, or disclosing that personal information to a credit
reference or fraud prevention agency, in order to confirm your identity and
conduct appropriate anti-fraud checks. Any such credit reference or fraud
prevention agency may keep a record of that information but please note that a
formal credit check is not performed and your credit rating will not be
affected.
To update you on our latest products, news
and special offers - If you have registered with us or provided us with your
email address and elected to receive marketing communications from us, we will
occasionally update you on our latest products, news and special offers via
e-mail, post, telephone and other means available through the Services,
including mobile text messages and push notifications. You will also be given
the opportunity to receive such communications from us and selected third
parties. This includes if you choose to use the Facebook “like” button to
indicate you like any of our pages or apps. Examples of these communications
include: (1) welcome and engagement communications - informing you about how to
best use Midnight handmade , new features etc.; (2) service communications on
things like service availability, security, and other issues about the
functioning of Midnight handmade ; (3) promotional communications, including
details of our latest sale or promotion. These messages will be sent to you based
on your profile information and messaging preferences as selected by you in
relation to your account. Please keep
your settings up to date or contact our Customer Care team if you wish to
change any of these preferences, including unsubscribing from our mailing list.
To target Midnight handmade banners and ads
to you when you’re on certain other websites (what’s called Digital Marketing
Re-targetting) – we do this using a variety of digital marketing networks and
ad exchanges, and advertising technologies like web beacons, pixels, ad tags,
cookies, and mobile identifiers, and the banners and ads you will see will be
based on your previous use of Midnight handmade (for example, your Midnight
handmade search history, the content you read on Midnight handmade, etc.) or on
Midnight handmade banners or ads you’ve previously clicked on.
To carry out polls, surveys, analysis and
research on how our site is being used, customer views, what we could do better
etc, - these polls, surveys, analysis and research may be conducted by Midnight
handmade, or third parties. Midnight handmade or those third parties may follow
up with you via email regarding your participation unless you have opted out of
receiving email messages. We may use third parties to deliver incentives to you
to participate in polls, surveys, analysis or research, and verifying your
contact information, which may require your contact information and other
personally identifiable information to be provided to the third party
fulfilling the incentive offer.
To make Midnight handmade’s products and
services better and to develop new ones - Midnight handmade uses and stores
site statistical information and log data, to help it identify potential areas
to improve the services we offer.
How do we share the
information we collect?
We are aware that it is Midnight handmade
that you are trusting with your information, not some other company. But, to be able to carry out our business, we
do need to work with a number of third parties who are experts in their
particular fields – after all, we’re good at what we do, but we’re not good at
everything! We are very careful who we
share your information with, but it is important that you understand when that
sharing takes place and why, and that’s what this section explains. The limited instances where we may share your
information include:
We share your information internally within
the SUNAR Creative Group when required for our business to function: Like any
big global business, Midnight handmade is not just a single company, but
instead is a group, made up of a number of different company and entities in
different parts of the world. We may
therefore need to disclose your information (including your personally
identifiable information) to any of our group of companies as necessary, in
order to operate Midnight handmade and to provide the Services. As they are all part of the SUNAR Creative
Group, the requirements set out in this notice apply to all of these companies,
as equally as they do to SUNAR Creative Limited
We share your information externally with our
core service providers when required for our business to function: Also like
any big global business, Midnight handmade relies on a number of external
companies to provide it with key services, products and applications in order
to be able to provide the Services.
These include for example companies who help us pick and pack orders,
make deliveries, support our customers, carry out fraud protection and credit
risk reduction checks, support our IT systems, help keep us secure, enable our
marketing, audit whether we’re doing what we’re supposed to be doing, or make
sure we’re keeping the books right. We
just can’t do everything ourselves, after all, and working with experts in
various fields enables us to improve our Services for you in the quickest, most
efficient way. Each of the external
companies we work with has been selected by us for their ability to provide
what we need to our required specification, including their ability to handle
sensitive data (like your personal information) securely and
appropriately. Each of these external
companies has a contract with us, which clearly sets out our expectations and
requirements in handling any of your information, and holds them fully
responsible for meeting those expectations and requirements. On that basis and only on that basis, we may
therefore disclose your personal information (including your personally
identifiable information) to such third parties who need to be given specific
tailored access to your information to facilitate our Services by performing
key tasks on our behalf, and who are obligated to only use it in line with our
instructions, and not to disclose or use it for other purposes. We are confident that we can trust those
third party service providers with your information.
We share your information when we’re required
to comply with a legal request: to do business in all the countries that we do,
Midnight handmade is required to liaise with a number of regulators and other
law enforcement agencies in each of those countries. Whilst it doesn’t happen often (touch wood!),
some of those regulators or agencies may legally require us to share your
information with them, under law, under a court order or subpoena, or as a
result of some other legal process. If
we do come under a legal or regulatory duty to disclose or share your personal
data in order to comply with any legal obligation, we will have to share your
information (including your personally identifiable information) if we believe
that disclosure is reasonably necessary to comply. Having said that, we may dispute such demands
when we believe, in our discretion, that the requests are overboard, vague or
lack proper authority. We will also
attempt to notify you about legal demands for your personally identifiable
information when appropriate in our judgment, unless prohibited by law or court
order or when the request is an emergency.
We share your information where we believe
it’s reasonably necessary to protect Midnight Handmade or our customers: Sadly,
Midnight handmade(like many other companies) can be the subject of attempted
fraudulent or criminal activities, which does sometimes require us to take
certain steps to protect both our business and our customers. We may therefore disclose your information
(including your personally identifiable information) if we have a good faith
belief that disclosure is reasonably necessary to (1) detect, investigate,
prevent, take action regarding or otherwise address suspected or actual illegal
activities, fraud, security or technical issues or to assist government
enforcement agencies; (2) enforce or apply our terms and conditions of usage;
(3) investigate and defend ourselves against any third-party claims or
allegations; (4) protect the security or integrity of our Service; or (5) to
exercise or protect the rights, property, or safety of Midnight handmade, our
customers, or others.
We share your information externally with
other partners when we have your consent to do so: Midnight handmade works with
a number of other partners who, whilst not essential for our business to
operate, do enhance your experience with Midnight handmade and your usage of
the Services, in our opinion. This
includes our marketing partners and social media partners as well as third
parties to deliver incentives to you to participate in competitions, offers,
polls, surveys, analysis or research. We
only believe in partnering with companies that we believe are right for
Midnight handmade and its customers, and that enhance our Services. On that basis and only on that basis, we may
therefore disclose your personal information (including your personally
identifiable information) to such third parties who are obligated to Midnight handmade
only use it in line with our instructions, and not to disclose or use it for
other purposes. We are confident that we
can trust those third party service providers with your information. But, as we know that people can feel strongly
about their information being shared with companies when it is not essential to
do, we will only do so where you have given us your consent to do that. And if you change your mind at any time,
we’ll stop that sharing as soon as we can.
More details on how to do that are set out below.
We may share your information externally if
we are considering a corporate transaction: We are always looking at ways to
make our corporate group stronger and more effective. As a result, we may sometime consider certain
corporate transactions, such as a merger, acquisition, bankruptcy, dissolution,
reorganization, or similar transaction or proceeding. If we were to consider such a transaction,
that may involve the transfer of your information (including your personally
identifiable information) solely for the purposes of enabling that transaction
or proceeding to be assessed. In the
event that ASOS sells or buys any business or assets, or if Midnight handmade
or substantially all of its assets are acquired by a third party, your personal
data which we hold about our customers may be one of the transferred assets.
We may share aggregated non-personally
identifiable information externally: We do also share certain information
which, whilst not personally identifiable information relating to you, does
include information that relates to your usage of our products, sites and
Services, aggregated together with the same information from other users for
example. Even though this would not
include your personally identifiable information, we nonetheless want you to be
able to understand that level of sharing as well. This sharing therefore happens for reasons
such as these:
We may provide reports containing aggregated
information about your activities on various pages on our websites, or what are
called ‘impressions’, to companies hosting Midnight handmade plugins and
similar technologies to help them measure Midnight handmade-generated traffic
to their websites.
We may share aggregated or non-personally
identifiable information with our brands and other product providers. For example,
we may tell brands stocked on Midnight handmade how many people viewed or
purchased one of their product lines.
We may disclose aggregate, anonymised
statistics about the number of visitors to this site or the number of purchases
made as required by our investors.
How we DON’T use
your information
WE WILL NOT Sell your information without
your consent: We will not sell your personally identifiable information –
including your name, address, e-mail address, or credit card information - to
any third party. We believe this is
absolutely essential to receive and repay your trust in us.
WE WILL NOT Share your information with
third-party advertiser or ad networks: We do not currently display third party
adverts on our website and, even if we did, we would not support sharing your
personally identifiable information with any third-party advertiser or ad
network.
How long do we keep
your information for?
In the explanations above, we have tried to
be as specific as we can about how long we keep your information for. But in general we retain the information you
provide either while your account is in existence, or as needed to be able to
provide the Services to you, or (in the case of any contact you may have with
our Customer Care team) for as long as is necessary to provide support-related
reporting and trend analysis only.
If legally required or if it is reasonably necessary
to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or
enforce our Terms and Conditions, we may also retain some of your information
for a limited period of time as required, even after you have closed your
account or it is no longer needed to provide the Services to you.
Your options and
choices
We want you to have simple and meaningful
choices over your information. While we work hard behind the scenes to protect
you and your data at all times, we’re also committed to providing you with
tools to further manage the privacy and security of your information yourself.
With respect to the information relating to
you that ends up in our possession, and recognising that it is your choice to
provide us with your personally identifiable information, we commit to giving
you the ability to do all of the following:
You can verify the details you have submitted
to Midnight handmade by contacting our Customer Care team, or via the e-mail
address or address given below. Our
security procedures mean that we may request proof of identity before we reveal
information, including your e-mail address and possibly your address.
You can also contact us by the same method to
change, correct, or delete your personal information controlled by Midnight
handmade regarding your profile at any time.
Please note though that, if you have shared any information with others
through the Midnight handmade Social Media channels for example, that
information may remain visible, even after you have deleted the information
from your own account.
You can withdraw or modify your consent to
Midnight handmade’ collection and processing of the information you provide at
any time. You can do this by changing your account settings. You can access 'Your Account' by logging in.
You can link or unlink your Midnight handmade
account from an account on another service (e.g., Facebook or Instagram or
Twitter), also by changing your account settings.
You can close your account, also through our
account settings. If you close your account(s), we’ll deactivate it and will
generally delete closed account information within 30 days of account closure,
except as set out in this notice.
However, we may retain archived copies of your information as required
by law or for legitimate business purposes (including to help address fraud and
spam). Please note though that, if you
have shared any information with others through the Midnight handmade Social
Media channels for example, that information may remain visible, even after you
have closed your account.
You can opt-out of receiving marketing
communications from us at any time.This can be done through your account
settings, by clicking on the "unsubscribe" link in any email
communications which we might send you, or by contacting our Customer Care
team. Once you do this, we will update
your profile to ensure that you don’t receive further emails. Please note that this might take a few days
for all our systems to have updated with that fact, and that you might receive
a small number of emails from us while we process your request.
At any time, you can request a copy of the
personal data we hold on our systems about you.
If you wish to do so, please contact our Customer Care team who will be
able to assist you with your query. We
won’t charge you anything for this, but we might need to ask some further
questions to confirm your identity before we provide any information.
You may also have choices available to you
through the device or software you use to access Midnight handmade. For
example, the browser you use may provide you with the ability to control
cookies or other types of local data storage, or your mobile device may provide
you with choices around how and whether location or other data is shared with
us. [In particular, if online adverts
are not to your liking, we would encourage you to find out more about the Do
Not Track browser setting.] To learn more about these choices, please refer to
your device or software provider.
Protecting your
security
We are always striving to make sure your information
is protected. As soon as we receive your
information, we use various security features and procedures, taking into
account industry standards, to try to protect the personal information that you
provide and to prevent unauthorised access to that information. For example:
We also offer secure “https” access to the
transactional parts of midnighthandmade.com website (that is to the bits where
you are required to provide Directly Provided Data). [This includes to existing
SSL access over mobile devices]. [We’re working on making secure “https” access
a default across Midnight handmade.]
Access to your data on Midnight handmade is
password-protected, and sensitive data (such as credit card information) is
protected by SSL encryption when it is exchanged between your web browser and
the Midnight handmade Services. To further secure your credit card, we also
don’t keep details of the security code (or CCV number) that you need to input
in order to complete an order using your credit card.
To protect any data you store on our servers,
we regularly monitor our system for possible vulnerabilities and attacks, as
well as carrying out penetration testing of our own on those systems to try to
identify possible improvements. We also
use a tier-one secured-access data center.
We will do our best to protect your personal
data. Unfortunately, security cannot be
guaranteed though. There are therefore a
number of general things we would also recommend that you do. Please help keep your account safe by using a
strong password that includes characters other than just letters. We will also encourage you not to use the
same password across all or many of your online accounts. As emails, instant messaging, and similar
means of communication are not encrypted, we also would recommend not
communicating any confidential information through these means.
Contacting us
Both the information you provide to us, and
the information we collect, is controlled by SUNAR Creative Limited, including
for the purpose of the Data Protection Act 1998 (the Act) and any other
applicable laws.
We are always keen to hear from our customers
(especially if you feel we’ve let you down or fallen short of your
expectations). We are always grateful for any time you spend providing us with
the knowledge we need to ensure our customers are completely satisfied – after
all, we want you to return to the site and to recommend us to your friends and
family. If you have any questions or feedback about this statement, or if you
would like us to stop processing your information, please do not hesitate to
contact a customer service member of the Midnight handmade team, who will be
delighted to answer any questions you may have.
You can either contact customer care via the Midnight handmade website.
Changes to this
Policy
We may change this Privacy Policy from time
to time. If we make significant changes in the way we treat your personal
information, or to the Privacy Policy, we will make that clear on the Midnight
handmade website or Services, or by some other means such as email, so that you
are able to review the changes before you continue to use Midnight handmade.
This page was last updated on 1 July 2016.